FAQ

1. How long are shipping times?

Your products will ship within 3-5 business days of your order, and then take up to 3 weeks to reach your doorstep. Each product at Simply Crafty Canada has an estimated delivery time that you can find in the product description. 

2. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. 

3. Can I cancel my order?

Cancelations are possible. Custom orders are unable to be cancelled once the product has been made. If you place an order and wish to cancel please contact us within 24 hours of placing your order. All orders will be held for 24 hours before they are made to ensure you do not wish to cancel them. Any orders cancelled after the 24 hour window may be subject to a cancellation fee or be unable to cancel.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.